Policies and Liability Disclaimer

MIDDLEWAVE® 1:1 COACHING AGREEMENT & CLIENT TERMS

Last updated: 19 September 2026

These Terms govern participation in the MiddleWave® 1:1 Coaching Programme provided by Awakened Energy Healing [insert full legal entity/company name and company number if applicable], trading as MiddleWave® (“MiddleWave”, “we”, “us”, “our”).

By purchasing, enrolling in or participating in the Programme, you (“Client”, “you”, “your”) confirm that you have read, understood and agreed to these Terms.

1. THE PROGRAMME

MiddleWave® is a structured coaching, meditation and mind-training programme designed to support clients in developing greater calm, awareness, emotional steadiness, focus and personal resilience.

Depending on the package purchased, the Programme may include:

• private 1:1 coaching sessions;
• guided meditation and mind-training practices;
• immediate access to the MiddleWave® digital platform;
• audio recordings and educational materials;
• voice-note or messaging support;
• community access;
• live group or member sessions;
• exercises, reflections and implementation guidance; and
• lifetime or continuing platform access where specifically stated as part of the purchased package.

Your exact Programme inclusions are those stated on the relevant sales page, checkout page, invoice, written proposal or enrolment confirmation at the time of purchase.

Unless otherwise stated in writing, the core 1:1 coaching period is 12 weeks.

The duration of any payment plan does not determine the duration of the coaching period.

2. NATURE OF THE SERVICE

MiddleWave® provides coaching, education, meditation instruction, digital meditation content and personal-development support.

MiddleWave® does not provide psychotherapy, psychiatric treatment, medical treatment, medical diagnosis, financial advice, legal advice or crisis intervention.

Participation does not create a doctor-patient, therapist-patient or other clinical relationship.

You remain responsible for determining whether participation is appropriate for you and for obtaining appropriately qualified medical, psychological, financial, legal or other professional advice where necessary.

3. CLIENT RESPONSIBILITY

Coaching is a collaborative process.

Your results depend on numerous factors, including your participation, consistency, implementation, individual circumstances and personal decisions.

You remain responsible for:

• your decisions and actions;
• whether and how you implement coaching suggestions;
• attending scheduled sessions;
• engaging with practices provided;
• seeking appropriate professional assistance where required;
• communicating concerns that may affect your participation; and
• determining whether particular practices are appropriate for you.

No particular personal, emotional, psychological, relationship, business, financial or wellbeing result is guaranteed.

Testimonials, case studies and examples describe individual experiences only and do not constitute promises or guarantees that another Client will obtain the same result.

4. PROGRAMME PRICE

The total Programme price will be clearly communicated before enrolment.

Where you choose to pay in full, the full Programme price becomes payable at checkout unless otherwise agreed in writing.

Where you select a payment plan, the payment plan is a method of spreading payment of the agreed Programme price.

A MiddleWave® payment plan is not intended to operate as a cancellable month-to-month membership.

The checkout page will identify the payment amount, payment frequency and number of scheduled payments applicable to the option selected.

5. FIXED PAYMENT PLANS

MiddleWave® may offer payment plans of different lengths, including 3-, 6- and 12-month arrangements.

By selecting a payment plan, you acknowledge that:

1. you are purchasing the Programme described at checkout;
2. the Programme price is being divided into scheduled instalments;
3. individual instalments are not separate monthly purchases of the Programme;
4. the payment period may be longer than the active coaching period;
5. completion of the 12-week coaching period does not itself cancel the payment plan;
6. failing to attend sessions or use Programme resources does not itself cancel your payment obligations;
7. ceasing participation does not automatically terminate amounts that remain contractually and lawfully payable; and
8. the payment arrangement remains subject to your statutory consumer rights and applicable law.

Example

A 12-month payment plan means that the agreed Programme price is being paid over 12 scheduled payments.

It does not mean that the Client receives 12 months of private coaching unless this is expressly included in the Programme purchased.

Likewise, completion of the 12-week coaching period does not automatically terminate a 6- or 12-month payment arrangement.

Any consequences of early termination will be determined under these Terms and applicable consumer law.

6. AUTOMATIC PAYMENTS

Where you choose a payment plan, you authorise MiddleWave® and its payment provider to collect each scheduled instalment automatically from the payment method supplied at checkout.

Payments will ordinarily be collected on or around the scheduled billing dates displayed when the payment plan is purchased.

You are responsible for:

• maintaining a valid payment method;
• ensuring sufficient funds are available;
• updating your billing information where necessary; and
• contacting us promptly if a payment problem arises.

7. FAILED OR OVERDUE PAYMENTS

If a scheduled payment fails or is declined, we may:

• attempt payment again;
• contact you to request payment or updated billing details;
• temporarily suspend private coaching;
• temporarily suspend messaging or voice-note support;
• temporarily suspend community participation; and/or
• temporarily restrict Programme or platform access where legally permissible.

Suspension of access does not itself cancel amounts that remain contractually and lawfully payable.

We may require overdue payments to be brought up to date before further services are supplied.

Where an amount remains lawfully outstanding, we reserve the right to pursue reasonable recovery procedures.

We will not seek to recover sums that are not legally due.

8. DIGITAL CONTENT, IMMEDIATE ACCESS & CANCELLATION RIGHTS

The MiddleWave® Programme includes proprietary digital content.

This may include:

• meditation recordings;
• audio programmes;
• videos;
• lessons;
• training materials;
• exercises;
• written resources;
• downloadable or streamed materials; and
• other digital resources available through the MiddleWave® platform.

Immediate supply of digital content

Where you choose to receive MiddleWave® digital content immediately rather than waiting until the expiry of an applicable statutory cancellation period, you will be asked to:

(a) expressly consent to supply of the digital content beginning immediately; and

(b) acknowledge that once supply begins, you will lose your statutory right to cancel in respect of that digital-content supply, to the extent provided by applicable law.

Once the required consent and acknowledgement have been provided and supply of the digital content has begun, the statutory 14-day cancellation right relating to that digital-content contract is lost.

This means that you cannot subsequently rely upon the ordinary 14-day change-of-mind cancellation right in relation to digital content whose supply has validly begun on this basis.

If the legally required consent and acknowledgement have not been obtained, your statutory rights remain unaffected.

This reflects the Consumer Contracts Regulations: digital content supplied other than on a tangible medium can begin during the cancellation period where the consumer gives express consent, acknowledges the resulting loss of the cancellation right and the required confirmation is supplied. 

Coaching and personal services

MiddleWave® 1:1 Coaching also contains service elements, including private coaching, personal support, messaging and live sessions.

Those services are legally distinct from the immediate supply of digital content.

Where you expressly request that coaching or other services begin during an applicable statutory cancellation period, you request early performance of those services.

Where applicable, if you subsequently exercise a statutory cancellation right before the service has been fully performed, you may be required to pay a proportionate amount for services already supplied.

For service contracts, the cancellation right is not lost merely because performance starts; the regulations provide separate rules concerning early performance and full completion. 

Nothing in these Terms excludes any statutory right that cannot lawfully be excluded.

9. DISCONTINUING THE PROGRAMME & PAYMENT PLAN OBLIGATIONS

After any applicable statutory cancellation rights have expired or been validly lost, you may choose to stop actively participating in the Programme.

Stopping participation does not itself cancel a payment plan.

Similarly, the following do not automatically terminate contractual payment obligations:

• choosing not to attend coaching;
• failing to book available sessions;
• ceasing to use the platform;
• failing to complete practices;
• deciding that you no longer wish to participate; or
• completion of the active coaching period where an agreed payment plan remains in progress.

However, any amount sought following early termination must remain lawful and fair under applicable consumer law.

Where a Client asks to terminate a fixed payment arrangement early, MiddleWave® will consider the Programme elements already supplied, digital content already provided, coaching/services already performed, costs reasonably incurred, any services we no longer need to provide and any other relevant circumstances when determining what remains lawfully payable.

Nothing in these Terms permits MiddleWave® to impose an unlawful penalty or recover more than it is legally entitled to recover.

10. EXCEPTIONAL CIRCUMSTANCES

We recognise that serious unforeseen circumstances may arise.

Where severe illness, bereavement or another significant unforeseen event materially prevents participation, please contact us as soon as reasonably possible.

Depending upon the circumstances, we may agree to:

• temporarily pause participation;
• reschedule sessions;
• defer Programme participation;
• amend a payment schedule;
• transfer participation to a later period; or
• provide another reasonable accommodation.

Unless required by law, such arrangements are discretionary and must be confirmed in writing.

An accommodation offered in one case does not create an automatic entitlement to the same accommodation in another case.

11. REFUNDS

Nothing in these Terms affects your statutory consumer rights.

Except where required by law, expressly provided by a written guarantee, agreed by MiddleWave® in writing or arising from a material failure by us to provide contracted services, payments for Programme elements already supplied or performed are not ordinarily refundable simply because a Client changes their mind or chooses not to participate.

Any refund or cancellation entitlement will be assessed according to:

• applicable consumer law;
• the nature of the product or service purchased;
• digital content already supplied;
• coaching or other services already performed;
• the terms agreed at purchase; and
• the circumstances giving rise to the request.

MiddleWave® will not rely upon this section to restrict any statutory remedy to which you are legally entitled.

12. 1:1 SESSION BOOKING

Clients are responsible for scheduling and attending private sessions in accordance with their Programme.

Session availability may vary.

Unless otherwise agreed, coaching sessions should be used within the applicable coaching period.

Unused sessions are not automatically:

• refundable;
• redeemable for cash; or
• transferable beyond the Programme period.

Reasonable exceptions may be made where agreed in writing.

13. RESCHEDULING & MISSED SESSIONS

Please provide at least 24 hours’ notice where possible if you need to reschedule a coaching session.

Where less than 24 hours’ notice is provided, or you fail to attend without reasonable notice, the session may be treated as used.

Reasonable exceptions may be made for emergencies or exceptional circumstances.

If MiddleWave® needs to cancel or rearrange a session, that session will be rescheduled and will not be lost.

14. LATE ARRIVAL

Where a Client arrives late, the session will ordinarily still finish at its originally scheduled time.

Where a Client is significantly late and has not communicated with us, the appointment may be treated as a missed session.

15. MESSAGING & VOICE-NOTE SUPPORT

Where WhatsApp, messaging or voice-note support forms part of your Programme, it is intended to provide reasonable coaching support between scheduled sessions.

It does not constitute:

• 24-hour access;
• emergency support;
• medical support;
• mental-health crisis support; or
• guaranteed immediate responses.

Response times may vary according to business hours, weekends, holidays, illness and workload.

16. PLATFORM & COMMUNITY ACCESS

MiddleWave® platform, community and digital-content access is personal to the Client.

You must not:

• share your account;
• share login credentials;
• resell access;
• sublicense access;
• provide access to another person;
• copy materials for third-party use; or
• publicly distribute protected Programme content.

We may reasonably suspend or terminate access in cases involving serious misuse, unlawful conduct, harassment, fraud, intellectual-property infringement or material breach of these Terms.

17. LIFETIME ACCESS

Where your purchased Programme expressly includes lifetime access, this means access for the operational lifetime of the relevant MiddleWave® product or platform, subject to these Terms.

It does not mean that:

• a particular third-party software provider must operate indefinitely;
• every feature will remain unchanged forever;
• every recording must remain permanently available in its original form; or
• MiddleWave® can never migrate to another technology provider.

We may reasonably update, replace, restructure, improve or migrate Programme content and technology.

Where practical, we will seek to preserve substantially equivalent access for clients entitled to lifetime access.

18. INTELLECTUAL PROPERTY

All MiddleWave® materials remain the intellectual property of MiddleWave®, Awakened Energy Healing and/or their respective licensors unless expressly stated otherwise.

Protected materials include, without limitation:

• meditation recordings;
• audio programmes;
• videos;
• training materials;
• frameworks;
• written content;
• worksheets;
• graphics;
• exercises;
• course structures;
• branding;
• teaching methodologies; and
• other proprietary Programme materials.

Your purchase provides a limited, personal, non-exclusive and non-transferable licence to use these materials for your own personal development.

You must not reproduce, publish, distribute, sell, sublicense, teach, commercially exploit, publicly upload or otherwise provide MiddleWave® materials to third parties without prior written permission.

19. RECORDING COACHING SESSIONS

Neither party may record a private coaching session without the other party’s knowledge and consent.

Where recording is agreed, the permitted use and storage of that recording will be determined between the parties.

20. CONFIDENTIALITY

Information shared during private coaching will ordinarily be treated confidentially.

We will not ordinarily disclose identifiable private coaching information to third parties without permission.

Confidentiality may be limited where disclosure is:

• required by law;
• required by court order;
• reasonably necessary to establish or protect legal rights; or
• reasonably necessary in response to an immediate and serious safety concern.

This provision does not create a doctor-patient, therapist-patient or other clinical duty of confidentiality.

21. TESTIMONIALS & MARKETING

MiddleWave® will not use your identifiable:

• name;
• photograph;
• image;
• private messages;
• coaching information; or
• video testimonial

for public marketing without appropriate permission.

Where you voluntarily provide a testimonial and consent to its marketing use, you grant us permission to use it for the agreed purposes.

You may contact us regarding future use of your testimonial.

22. COMMUNITY CONDUCT

Clients participating in MiddleWave® communities must behave respectfully.

You must not:

• harass or intimidate other members;
• publish another member’s private information;
• misuse community contact details;
• distribute unlawful, threatening, abusive or discriminatory material;
• solicit members for unrelated products or services without permission; or
• deliberately disrupt the community.

Serious or repeated misconduct may result in suspension or removal.

23. HEALTH & WELLBEING

Meditation and introspective practices can sometimes bring up strong emotions, memories, sensations or difficult experiences.

You are responsible for monitoring your wellbeing and selecting an appropriate level of participation.

If you:

• have a medical or mental-health condition;
• are currently receiving treatment;
• are taking medication that may be relevant to participation; or
• are uncertain whether meditation or coaching is appropriate for you,

you should seek advice from an appropriately qualified healthcare professional where appropriate.

MiddleWave® is not an emergency or crisis service.

If you experience significant distress or believe that you are experiencing a medical or mental-health emergency, stop the relevant practice and seek appropriate professional or emergency assistance.

24. BUSINESS & FINANCIAL RESULTS

MiddleWave® may discuss areas including work, leadership, productivity, focus, decision-making and business performance.

These discussions are coaching and educational in nature.

We do not guarantee:

• increased revenue;
• increased profit;
• client acquisition;
• business growth;
• investment performance;
• career advancement; or
• any particular financial return.

You remain solely responsible for your commercial, career, investment and financial decisions.

25. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or restricted, including liability for death or personal injury caused by negligence.

Nothing in these Terms removes or restricts your statutory consumer rights.

Subject to those protections and to the fullest extent permitted by law, MiddleWave® will not ordinarily be responsible for indirect or consequential losses that were not reasonably foreseeable when the agreement was entered into.

UK consumer law does not permit businesses simply to contract out of certain liabilities or statutory consumer protections. 

26. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delays or temporary disruption caused by events outside our reasonable control.

Examples may include:

• serious illness;
• telecommunications outages;
• internet failures;
• third-party platform failures;
• significant technical disruption; or
• other unavoidable circumstances.

Where such circumstances materially affect Programme delivery, we will take reasonable steps to minimise disruption and restore or rearrange affected services where appropriate.

27. TERMINATION BY MIDDLEWAVE®

MiddleWave® may suspend or terminate a Client’s participation for serious reasons, including:

• threatening or abusive behaviour;
• serious harassment;
• unlawful activity;
• fraudulent activity;
• substantial intellectual-property misuse; or
• persistent material breach of these Terms.

Where reasonably appropriate, we will provide notice and an opportunity to remedy a breach before terminating participation.

Where MiddleWave® terminates an agreement, the financial consequences will be determined according to the reason for termination, services/content already supplied and applicable law.

28. CHARGEBACKS & PAYMENT DISPUTES

If you believe a payment has been taken incorrectly, please contact us promptly so that we can investigate the matter.

Submitting a chargeback does not itself determine whether a payment was contractually or legally due.

Where a payment is disputed, we may provide relevant evidence to our payment processor, acquiring bank, card issuer or other appropriate party.

This evidence may include:

• these Terms;
• checkout records;
• payment-plan disclosures;
• records of acceptance;
• digital-access records;
• coaching attendance records;
• service-delivery records; and
• relevant communications.

Nothing in this section prevents you from exercising legitimate rights through your bank, card issuer, payment provider or applicable consumer law.

29. TRANSFER OF PROGRAMME PLACE

Programme places and personal platform access are non-transferable unless MiddleWave® agrees otherwise in writing.

You may not sell, gift or otherwise transfer your coaching place or account to another person without permission.

30. CHANGES TO THE PROGRAMME

MiddleWave® may make reasonable changes to:

• scheduling;
• teaching materials;
• platform layout;
• technology;
• digital resources;
• Programme organisation; or
• delivery methods

where those changes do not materially reduce the overall service purchased.

We will not retrospectively impose a materially different core service or price without an appropriate contractual or legal basis.

31. COMPLAINTS

If you are dissatisfied with any aspect of MiddleWave®, please contact:

Email: Info@awakenedenergyhealing.com

Please provide sufficient information for us to understand and investigate your concern.

We will aim to investigate complaints fairly and respond within a reasonable period.

32. GOVERNING LAW

These Terms are governed by the laws of Scotland, where applicable.

If you are a consumer residing elsewhere, nothing in this provision removes any mandatory consumer protection or jurisdictional rights that applicable law gives you.

33. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated accordingly without automatically affecting the validity of the remaining provisions.

The remainder of these Terms will continue to apply to the extent permitted by law.

34. ENTIRE AGREEMENT

These Terms, together with:

• the relevant sales page;
• checkout information;
• Programme description;
• payment-plan information;
• enrolment confirmation; and
• any other terms expressly incorporated into the agreement

form the agreement between you and MiddleWave® relating to your purchased Programme.

Any individual variation must be agreed in writing.

35. ACCEPTANCE OF THESE TERMS

By purchasing the Programme, expressly accepting these Terms at checkout, signing an enrolment agreement or otherwise validly agreeing to them, you confirm that:

• you have read and understood these Terms;
• you understand the Programme you are purchasing;
• you understand the total Programme price;
• you understand whether you are paying upfront or through a payment plan;
• where you select a payment plan, you understand that it spreads the agreed Programme price across instalments and is not intended to operate as a freely cancellable monthly membership;
• you understand that the payment period may extend beyond the 12-week coaching period;
• you understand the applicable cancellation provisions;
• you understand that digital content and coaching services may have different statutory cancellation rules;
• you agree to comply with these Terms; and
• your statutory consumer rights remain unaffected.